It is our goal to ensure that every purchase you make at Bogett.com
should bring you not only some of the finest pieces of jewelry, but also gives
you joy and satisfaction.
Even if you are not sure whether you'll like your
purchase, you need not worry; we give you 30 days to consider the items risk
free.
Though we are confident in the superb quality of our
merchandize, if for any reason you are not completely delighted with our
products or services, you can return it to us for refund or exchange within the
conditions specified below.
We can exchange your jewelry for another item, give you
another ring size, repair your item, or mount your diamond in a setting. If you
are interested in this service options, please don't hesitate to contact our
customer service representatives via:
-
Phone: 1-877-4 Bogett (1-877-426-4388) (M - F 9AM to 5PM EST),
-
e-mail: mail@bogett.com or our
Contact Us form or
-
write to us at:
- Bogett Inc
- 1421 Sheepshead Bay Rd. # 211
- Brooklyn, NY 11235
We strive to make sure that our site recreates jewelry as
closely as possible, but the detail and color you see will depend on the
individual settings of your monitor.
The shipping charges are not refundable unless you
receive a damaged or incorrect item. You are responsible for any shipping and
handling charges you might incur.
The 30-day period applies for refund or exchange, so
please have the return package postmarked within the 30-day period based on the
date we shipped the order to you. We suggest that you ship your order via
Federal Express or UPS to make tracking your return easier.
Special order or Custom made items cannot be canceled,
exchanged or returned. All custom made items are clearly marked as such on the
site. If you have any questions, before placing special custom order, please
contact us via:
-
On the back of your invoice/receipt/packing slip circle the items you are
returning.
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Please indicate the reason for your return.
-
Designate whether the shipment is an Exchange or Refund (You have 30 days from
the date we shipped the order to you for a refund or an exchange).
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Contact us at 1-877-4 BOGETT (1-877-426-4388) (M - F 9AM to 5PM EST) to obtain
a Return Authorization Number. Write that number on your shipping label (the
upper left corner of the back of your invoice/receipt/packing slip).
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Place all items you are returning, with their original packaging, the appraisal
certificate and including the original invoice/receipt/packaging slip in the
box.
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Completely fill out the shipping label and affix it to the outside of the box.
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We recommend that you use UPS for all return shipping. UPS provides package tracking and proof of delivery.
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Insure Your Package. You must insure your package for the full retail price of the item(s) included. Please keep the proof of your insurance until the return transaction is completed.*.
-
Ship your merchandise to:
- Bogett Inc
- 1421 Sheepshead Bay Rd. # 211
- Brooklyn, NY 11235
Upon receiving your return, the item(s) will be reviewed
by our Quality Assurance department, and as soon as it is accepted, your refund
or new item will be processed in just a few days.
Please note: Items showing signs of wear or
those that have been engraved, altered, resized (by a jeweler other than
Bogett.com), or damaged in any way, other than manufacturing defects, cannot be
accepted for return. Returns with no Bogett.com Return Authorization code as
well as packages that are not properly packaged or uninsured will not be
accepted.
If you have any questions about our return procedure,
please don't hesitate to contact us at via:
-
Phone: 1-877-4 Bogett (1-877-426-4388) (M - F 9AM to 5PM EST),
-
e-mail: mail@bogett.com or our
Contact Us form or
-
write to us at:
- Bogett Inc
- 1421 Sheepshead Bay Rd. # 211
- Brooklyn, NY 11235