How can I order jewelry from
Bogett.com?
We at Bogett.com strive to make your shopping
experience as easy and simple, as possible. While browsing our site, choose the
items that you'd like to acquire and place them into your Shopping Cart by
clicking on the [Add to Shopping Cart] button located next to all our available
products. This does not indicate that you are required to buy anything! You can
edit the items and quantities in your Shopping Cart at any time.
If you'd like to complete your order you can proceed to
the Checkout, where you will be once again given the opportunity to select only
the items you really want to purchase and after filling out a form with
necessary billing and delivery information your items will be soon on their
way.
How do I know if you received my order?
Upon completion of your purchase you will be prompted to
click on [Submit Order] button. When your order is recorded in our system you
will get a confirmation message on the screen including the order number. If
there are any issues with the information on your order you will notified what
the issues is. You will have the ability to go back and resolve the issue. In
addition, a confirmation e-mail message, with the order number and the details
of your order will be sent to you via e-mail.
If you continue experiencing a problem please contact us
via:
What if I am not happy with my
purchase?
Though we are confident in the superb quality of our
merchandize, if for any reason you are not completely delighted with our
products, you can return it to us for refund or exchange within 30 days within
the conditions of our Returns & Exchanges policy.
Please note that special conditions apply to custom made
orders.
I want to return my purchase but I
can't find the appraisal certificate.
The appraisal certificate is a document prepared by an
experienced jeweler in our facilities, for each item in our inventory, which
takes up time and effort. For that reason, we require that you return the
certificate for each item that you purchase. Though we offer these certificates
free of charge, complimentary with your purchase, if you can't return it to us
you'll be charged a replacement fee.
Please note that special conditions apply to custom made
orders.
For more information please contact us via:
Could I cancel part of my order or my
order completely?
As long as order has not been processed, you can cancel
any part of your order. The status of your order will be reflected in your
account on the Bogett.com site; you will also be notified via e-mail
about any other status changes, including processing of your order. After the
order has been processed it is no longer possible to make any cancellations.
What payment methods do you accept?
For your convenience, we accept the following methods of
payment:
-
Credit cards: Use your American Express, Visa, MasterCard, or Discover
card.
-
Wire Transfers: with your bank to pay for your purchases using a wire
transfer.
For more information please review our
Terms & Conditions.
Do you charge for shipping?
We offer Free UPS shipping on all purchases over $500
that are shipped within US. Additional conditions may apply to the items
shipped internationally. For more information please review our
US shipping policies.
Do you charge sales tax?
We charge taxes only on orders shipped within the state
of New York. Customers are responsible to comply with any state taxes and laws.
If you need more information on the tax rules and regulations in your state,
please contact your local state tax division.
Please note, that all international customers are
responsible for any customs taxes and duty fees.
Will you deliver on Saturdays?
Yes, for an additional fee you can arrange to have your
purchase(s) delivered to you on Saturday within US. International shipments
could face restrictions.
If you're interested in the Saturday delivery service please contact our customer service representatives via:
-
Phone: 1-877-4 Bogett (1-877-426-4388) (M - F 9AM to 5PM EST),
-
e-mail: mail@bogett.com or our
Contact Us form or
-
write to us at:
- Bogett Inc
- 1421 Sheepshead Bay Rd. # 211
- Brooklyn, NY 11235
Will you ship my purchase outside of
US?
Yes. Currently, internationally, we ship our jewelry only
to Canada and UK. Please note, Bogett.com reserves the right to decline
international shipping at our own discretion. In case of such an occurrence we
will immediately notify you.
Bogett.com uses UPS International Services to
ship every one of our orders outside of US. All packages shipped by Bogett.com
are fully insured for the full amount of merchandise inside the package from
the moment it leaves us and arrives at your doorsteps*.
If I live outside the United States
can I still make purchases from Bogett.com?
Yes. If your billing address is outside of US or Canada,
you can arrange with your bank to pay for your purchases using a wire transfer.
Wire Transfers will be accepted only in US dollars. Your Wire Transfer payments
should be directed to:
-
SWIFT Code: CHASUS33 (for international transfers)
-
Account Number: 103078538165
-
ABA Routing Number: 021000021 (for domestic US transfer)
-
Bank Name: JP Morgan Chase Bank, New York USA
For more information please review our
Terms & Conditions.
Could you create a custom piece of
jewelry?
Yes. Our highly-experienced jewelry experts can create
almost any piece of jewelry you can think up. If you are interested in such
services, please don't hesitate to contact us via:
-
Phone: 1-877-4 Bogett (1-877-426-4388) (M - F 9AM to 5PM EST),
-
e-mail: support@bogett.com or our
Contact Us form or
-
write to us at:
- Bogett Inc
- 1421 Sheepshead Bay Rd. # 211
- Brooklyn, NY 11235
What if there is an error on your
site?
Rarely, errors creep up in our system, and erroneous
information might be displayed on our site. Though we work very hard to avoid
such things ever happening, inaccuracies may still arise. We reserve the right
to make adjustments to our site so that any and all such errors are fixed if
they ever take place. We will put a considerable amount of effort into fixing
these errors in the most expeditious manner; therefore will not honor any
offers and prices generated from such inaccuracies.
For more information please review our
Terms & Conditions.
I am getting a message that my credit
card number is not being accepted?
Most often this message occurs when you choose a payment
method other than Credit Card, or if the type of Credit Card you selected does
not match the card number you provided, for example if you entered information
for your Visa card, but accidentally selected American Exchange as the type.
You might also want to check that the credit card number and the CVV number
were entered correctly, make sure that your entry don't have any extra numbers.
If you continue experiencing a problem please contact us
via phone: 1-877-4 Bogett (1-877-426-4388) (M - F 9AM to 5PM EST), to complete
your order.
Will you make a tiny change to a piece
of jewelry that I want?
Yes, we have highly experienced jewelry artisans who
would be happy to make changes to those items in our store whose design allows
it. Please note that designer jewelry is not available for any changes. If you
are interested in such services, please don't hesitate to contact us via:
-
Phone: 1-877-4 Bogett (1-877-426-4388) (M - F 9AM to 5PM EST),
-
e-mail: support@bogett.com or our
Contact Us form or
-
write to us at:
- Bogett Inc
- 1421 Sheepshead Bay Rd. # 211
- Brooklyn, NY 11235
What if I want to place my order by
phone?
Absolutely! If you prefer, any items that you find on our
site can be ordered by phone. To place an order by phone just dials 1-877-4
Bogett (1-877-426-4388) (M - F 9AM to 5PM EST), and one of our customer service
representatives will be glad to take your order.
What if I can't find the item I want
on your site?
Though our site contains a large number of our inventory,
there are many more that can be custom made by special order. If you are
interested in such services, please don't hesitate to contact us via:
-
Phone: 1-877-4 Bogett (1-877-426-4388) (M - F 9AM to 5PM EST),
-
e-mail: support@bogett.com or our
Contact Us form or
-
write to us at:
- Bogett Inc
- 1421 Sheepshead Bay Rd. # 211
- Brooklyn, NY 11235
Would it be possible to keep my
purchase a surprise?
If you wish to surprise someone with your gift we can
ship your order to an address different from your billing address, if it is
located within US or Canada. However, for security reasons, we require that
your alternative shipping address is on file with your credit card company.
Such precautions will help protect you from fraudulent charges on your credit
card.
For more information please review our
US & International shipping policies.
How can I unsubscribe from Bogett.com
subscription list?
Your email subscription settings can be found by logging into your account, and clicking on the "Manage your subscriptions" link under My Account section. You may unsubscribe from the types of e-mails you're not interested in by selecting the unsubscribe radio button next to e-mail type and clicking "Apply" to save your preferences.
For more information please review our
Privacy Policy.
Is it safe to order jewelry from
Bogett.com?
Yes, it is perfectly safe. Our site uses security
procedures that guarantee that your personal information will be secure in
transit and in our system. In addition, Bogett.com uses only UPS as a
shipping carrier. The shipments are always insured for the full value of the
contents and in the unlikely occurrence of loss or damage to the shipment, we
will provide a replacement or a full refund*.
For more information please review our
Privacy and Shipping policies.
If you need any additional information or have any
questions please don't hesitate to contact us via:
-
Phone: 1-877-4 Bogett (1-877-426-4388) (M - F 9AM to 5PM EST),
-
e-mail: support@bogett.com or our
Contact Us form or
-
write to us at:
- Bogett Inc
- 1421 Sheepshead Bay Rd. # 211
- Brooklyn, NY 11235
For more information please see
Secure, Safe Shopping Experience.
What should I do if I need my ring
resized?
If for any reason the ring you received from us does not
fit you, if you'll return it to us within 45 days from its shipping date, Bogett.com
will gladly resize, exchange or refund your purchase. Please note that many
rings available on our site cannot be resized due to the specifics of design
and materials, and could be available in a limited number of sizes, those rings
that cannot be resized are marked accordingly.
If, however, it is possible to resize the ring, this
service is offered free of charge** and the work should be completed
within 10 to 15 business days. Before sending the ring to Bogett.com,
please check our site, or contact our customer service representatives to
confirm that your ring can be resized.
To request this service, or for more information please
contact our customer services representatives via: